Effective Date: 01-08-2025

At Avenor Fragrances, we are dedicated to providing our customers with high-quality, long-lasting perfumes that reflect elegance, style, and luxury. Customer satisfaction is important to us, and while we do not offer refunds due to the hygienic nature of fragrance products, we proudly offer a 7-day exchange policy to ensure your shopping experience remains smooth and worry-free.

 

✅ 1. Exchange Eligibility

 

To qualify for an exchange, the product must meet the following criteria:

·         The item must be unused, unopened, and in original packaging

·         Exchange must be requested within 7 days of receiving the order

·         A valid proof of purchase (order number, invoice, etc.) must be provided

·         The item must not be damaged or altered in any way

We reserve the right to refuse an exchange request if the product shows signs of use or tampering.

 

🚫 2. Non-Returnable & Non-Exchangeable Items

 

Please note, the following items are non-exchangeable and non-refundable:

·         Opened or used perfume bottles

·         Custom orders or limited-edition gift boxes

·         Promotional items, gift cards, and sale products

·         Items without original packaging

Due to health and hygiene regulations, we cannot accept returns or exchanges for used personal care products.

 

📦 3. Damaged or Incorrect Orders

 

In rare cases where your product arrives damaged, leaking, or not as ordered, we offer a free replacement.

To report an issue:

·         Contact us within 48 hours of delivery

·         Share clear photos of the product and packaging

·         Include your order number and a brief explanation

Once verified, we will arrange for a replacement or suitable exchange at no additional cost.

 

🔁 4. How to Request an Exchange

 

To initiate an exchange:

1.       Email avenorfragrances@gmail.com within 7 days of receiving your order.

2.       Provide your order number, reason for exchange, and supporting photos if needed.

3.       Our team will respond within 2 business days with instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

🚚 5. Return Shipping Guidelines

 

·         Use a trackable courier service to return eligible products.

·         The item must be returned in its original packaging to avoid any damage.

·         Once we receive and inspect the returned item, we’ll ship your replacement.

 

📞 6. Need Help? Contact Us

For any concerns or questions about exchanges or product issues, reach out to us:

Avenor Fragrances
📧 Email: avenorfragrances@gmail.com
📞 Phone: +92 3084356434
📍 Location: Pakistan